Terms and Conditions
The following relates to orders of Cashmere and Cashmere/Wool Blankets.
Everything is made to customer’s specification.
We want you to be completely satisfied with our product and service. All items are quality checked during manufacture and before dispatch.
To ensure that you will be happy with your purchase, we will send samples of the fabric for your inspection. On approval, the blanket will be made to your specification and dispatched, usually within 14 days. We cannot exchange or refund unless there is a fault in the fabric.
The following relates to orders of Duchess Merino blankets
Providing these are bought as standard sizes, not Bespoke/altered, they can be exchanged if you are not entirely satisfied, you will be able to return the item within 7 working days of receipt.
Items will be refunded or exchanged providing that you do not use the item and it is in its original condition and packaging as you received it. Postage is not refunded. Returned goods should be insured for your safety.
Please inform us by email of the problem, including your name, address, phone number along with a written response as to why you wish to returning the goods. We will then issue you a returns number, without which a refund cannot be made.
Ordering the correct size
It is the responsibility of the customer to ensure that the dimensions of the bed are checked before ordering goods. We always confirm the order back to you by email, reminding you to double check the sizes and the colours. If something looks odd about the measurement, we query this with you also. Without your confirmation, either by phone or email, we will not start to process your order.