Refunds/Returns

We hope that you will love any item that you buy from us but if you do not, this is what you need to know.

Our refund and returns policy lasts for 14 days.The exception to this Policy are items that have been purchased from us and have availed of the add on Monogram Service, unfortunately, unless they are faulty, these items cannot be returned.We hope that you appreciate why this is the case. We remind customers that this position will have been made clear at the time of purchasing this add on service.Thus, we trust that these items not being able to be returned (unless faulty), will not be any sort of issue with our customers but we do want to make things clear, so that is why we are reiterating this no return policy here.

If 14 days have passed since your purchase, unfortunately, we cannot offer you a refund, unless the item is faulty. Though with the items that we sell, we are confident that this situation is very unlikely to happen but things can go wrong, so we just want to confirm that if they do, we will do our best to help.We want shopping with us to be a good experience and we will always use our best endeavours to try to ensure that it is.

Returns

We do not offer free returns unless an item is faulty.

1. Certain types of products may not be returned including, without limitation: (i) any products that are personalised, bespoke or have otherwise been made to order

To be able to return your purchase,the item must be unused and in the same condition that you received it. It must also be in its original packaging.

To complete your return, please notify us of your intention to return the item and why you wish to do so, via either our Contact Us form or via email.Once we receive this information from you and as quickly as we can, we will supply you with a returns number and further information on the returns process.

When returning an item, we always recommend that you send the item by a signed for and insured service, we will need from you proof of postage, so please keep your documentation in this regard. We would a recommend that you use a trackable shipping service and ensure that you purchase shipping insurance up to the value of the amount paid for the entire purchase as, unfortunately, we simply cannot guarantee that we will receive your returned item and if we do not, then you must seek to be reimbursed for your entire order plus postage costs from your chosen courier and they will only pay out certain amounts dependant upon the service that you avail off. Please, send it back to us by a means that hopefully means that you do not have any difficulties and if you do, you are protected.

Once your return is received, we will send you an email to notify you that your returned item has been received safely.

Your return will then need to be inspected, all of this will be done as quickly as possible. If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, we would hope within a maximum of 14 days.We do not refund the costs you will have paid for the item to be delivered to you.Refunds will be made back to your original payment method within 14 days of  receiving the returned goods.

If it looks like a refund is slow, please, first check with who you paid for the purchase with, your bank account/ your credit card company etc, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.

If you have done all of this and you still have not received your refund yet, please contact us via our Contact Us form and we will endeavour to do all we can to help.

This Returns Policy does not affect your statutory rights as a consumer, including, where applicable, your right to cancel an order placed on the Website within 14 days of receipt of your order and your rights in respect of faulty or defective goods. For more information on your statutory rights, we recommend that you contact your local Citizens Advice Bureau or Trading Standards Office. If you would like to exercise your right of cancellation, you must inform us of this decision by a clear statement, including your name, address, contact details and details of the order you wish to cancel. You can email us in this regard at info@bespokecashmerewoolblankets.co.uk and we will respond asap. 

Exchanges

Unfortunately, we do not offer exchanges and can only replace items if they are faulty.

Need more help?

Please contact us via our Contact Us Form and we will endeavour to do our best to assist you